Privacy Policy

1. Who we are

Claimsplanet operates a digital claims platform used by claimants, insurers, brokers, loss adjusters, corporate customers, agents, repairers and retailers. This policy explains how we handle personal data across the platform and this website. Registered office: 23 The Drive, London E4 7AJ. [Company registration — to be supplied.]

2. Data we collect

• Account data — name, email address, phone number, role.
• Claim data — descriptions, correspondence and settlement details.
• Evidence — photos and video, including capture date and location metadata.
• Network data — vetting information for agents, repairers and retailers.
• Technical data — device, browser and usage information.

3. Why we process it

We process personal data to run claims end to end, dispatch and pay network members, prevent fraud, meet legal obligations and improve the service. Legal bases include contract performance, legitimate interests and legal obligation under UK GDPR.

4. Who we share it with

Claim data is shared only with the parties handling the claim — the relevant insurer or company, appointed agents and fulfilment partners — and with service providers who process data on our instructions. We do not sell personal data.

5. Retention

We keep claim records for as long as needed to administer the claim and meet legal and regulatory retention requirements, then delete or anonymise them.

6. Your rights

You may request access, correction, erasure, restriction or portability of your personal data, and object to certain processing. Contact enquiries@claimsplanet.com. You may also complain to the ICO.

7. Contact

Privacy questions: enquiries@claimsplanet.com · +44 (0)203 637 8348 · 23 The Drive, London E4 7AJ.